WARRANTY AND EXCHANGE

Warranty, Returns & Exchange Policy

At Hoppers Cricket Store, your rights are protected by the Australian Consumer Law (ACL). You are entitled to a:

if a product you purchase:

These rights apply regardless of any warranty period and cannot be excluded by our store policy.

While the ACL does not require refunds or exchanges for change of mind, we are happy to offer:

15-day return or exchange for unused products in original packaging and condition.
Proof of purchase required (receipt, invoice, or order confirmation).
Return postage is the customer’s responsibility unless the return is due to our error.
Exchanges will be processed once the original item is received and inspected.

Product Type	Warranty Period	Coverage Notes
English Willow Bats	12 months	Blade & handle only – toe, edges, and shoulders excluded
Kashmir Willow Bats	6 months	Same exclusions as above
Kit Bags & Protective Gear	3 months	Split seams, broken zips/wheels only
Helmets	6 months	Micro-adjustment feature only; ball impact damage excluded
Shoes	6 months	Split seams, broken spikes/sole only

Contact our team to lodge your claim.
Return the product securely packaged, with proof of purchase.
Assessment by manufacturer will determine if the item will be:
- Repaired
- Replaced
- Credited via store credit

Note: Return postage for warranty claims is the customer’s responsibility.

Refunds are provided via store credit unless required otherwise by the ACL (e.g., major faults).
For online payment cancellations:
- Credit/Debit Cards – payment provider fee may apply
- Zip & AfterPay – 6% cancellation fee applies
- PayPal – full refund, no fee