WARRANTY AND EXCHANGE
Warranty, Returns & Exchange Policy
Your Rights Under Australian Consumer Law
At Hoppers Cricket Store, your rights are protected by the Australian Consumer Law (ACL). You are entitled to a:
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Repair
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Replacement
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Refund
if a product you purchase:
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is faulty or defective,
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is not as described, or
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is not fit for its intended purpose.
These rights apply regardless of any warranty period and cannot be excluded by our store policy.
Change of Mind Returns & Exchanges (Store Policy)
While the ACL does not require refunds or exchanges for change of mind, we are happy to offer:
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30-day return or exchange for unused products in original packaging and condition.
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Proof of purchase required (receipt, invoice, or order confirmation).
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Return postage is the customer’s responsibility unless the return is due to our error.
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Exchanges will be processed once the original item is received and inspected.
Warranty Coverage (Manufacturer & Store Support)
Product Type | Warranty Period | Coverage Notes |
---|---|---|
English Willow Bats | 12 months | Blade & handle only – toe, edges, and shoulders excluded |
Kashmir Willow Bats | 6 months | Same exclusions as above |
Kit Bags & Protective Gear | 3 months | Split seams, broken zips/wheels only |
Helmets | 6 months | Micro-adjustment feature only; ball impact damage excluded |
Shoes | 6 months | Split seams, broken spikes/sole only |
Warranty Excludes Damage Caused By:
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Misuse, abuse, or poor maintenance
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Use of non-leather or composite balls
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Excessive use on bowling machines
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Water, heat, or over-oiling damage
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Handle breaks, toe breaks, or natural wear and tear
Warranty Claim Process
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Contact our team to lodge your claim.
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Return the product securely packaged, with proof of purchase.
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Assessment by manufacturer will determine if the item will be:
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Repaired
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Replaced
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Credited via store credit
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Note: Return postage for warranty claims is the customer’s responsibility.
Refund Method
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Refunds are provided via store credit unless required otherwise by the ACL (e.g., major faults).
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For online payment cancellations:
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Credit/Debit Cards – payment provider fee may apply
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Zip & AfterPay – 6% cancellation fee applies
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PayPal – full refund, no fee
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Return Address
Hoppers Cricket Store
Factory 1, 25–27 Graham Court
Hoppers Crossing, VIC 3029
📞 (03) 9369 5410
✉️ contacthopperscricket@gmail.com